Memorial Hermann Healthcare System case study

Learn how BD helps automate the supply chain


Memorial Hermann has 11 hospitals in Houston, Texas.


Memorial Hermann was saddled with a cumbersome supply inventory system using different processes in each hospital, resulting in lost charges, loss of productivity and untracked supplies.


Point-of-use automation was applied to the surgical areas to improve cost and revenue, clinical workflow efficiency and supply chain effectiveness.


The hospital achieved:

  • $67 million in additional charge capture.
  • $13 million in additional net revenue, which includes the cost of the point-of-use OR supply automation, and results primarily from improved charge capture and inventory control.
  • Process standardization with improved accountability and transparency.
  • Significant operational environment improvements, with more control of supplies and fulfillment processes.
  • Improved clinician job satisfaction, especially among OR nurses who no longer need to reorder OR supplies and can spend more time on patient care.
  • Improved materials management satisfaction, due to the standardization of supplies and inventory controls.

Download full case study

Related Products


"The supply chain professionals, the executives here on campus and really everyone was pleased that we were able to get our inventory down and move toward a just-in-time process—reducing OR supply expenses, while better capturing OR charges."

Mary Oetken
Chief of Financial Reporting and Budgeting